Frequently Asked Questions

Everything you need to know about your Rat & Boa order.

What is your shipping policy?

We offer worldwide express shipping. Orders are typically processed within 1-2 business days, and delivery times vary by destination, generally arriving within 3-5 business days.

How do I return an item?

You can return items within 14 days of delivery. Pieces must be unworn, unwashed, and have all original tags and hygiene seals attached to be eligible for a refund.

Will I have to pay duties and taxes?

Import duties and taxes are calculated at checkout for most countries. If they are not included, you will be responsible for paying them upon the arrival of your package in your country.

How do I know which size to choose?

Each product page features a specific size guide. Since our silhouettes range from fluid silk slips to tailored pieces, we recommend checking your measurements against our chart for the perfect fit.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for buy-now-pay-later convenience.

Can I cancel or amend my order?

To ensure fast delivery, we process orders immediately. Once an order is placed, we are usually unable to cancel or make changes. Please double-check your details before confirming your purchase.